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Refund Policy

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Last Updated: October 28, 2026

At Mipterra, we want you to be satisfied with your furniture purchase. This Refund Policy explains our return, refund, and exchange procedures for orders placed through Mipterra.com.

1. Return Window

You may request a return within 30 days of the date your order is delivered. To be eligible for a return, you must contact us within this period and receive return authorization before sending any item back.

2. Return Eligibility

To qualify for a return, items must meet the following conditions:

  • Items must be unused and in their original condition.

  • Items must be returned with their original packaging, accessories, hardware, and included documentation, where applicable.

  • Items must not show signs of assembly, installation, wear, misuse, or damage caused after delivery.

  • Proof of purchase or a valid order number must be provided.

  • Return authorization must be obtained from our customer service team before the item is shipped back.

Due to the size and nature of furniture products, please retain the original packaging until you are sure you wish to keep your purchase.

3. Non-Returnable Items

The following items may not be eligible for return, except where required by applicable law:

  • Furniture that has been assembled, installed, used, or modified.

  • Items damaged through misuse, improper handling, or failure to follow care or assembly instructions.

  • Custom-made, personalized, or specially ordered products that cannot reasonably be resold.

  • Items clearly marked as final sale or non-returnable before purchase.

  • Gift cards and other products that are legally excluded from return.

If you are unsure whether an item qualifies for a return, please contact us before sending it back.

4. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your furniture arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as possible.

Please include your order number, a description of the issue, and clear photographs of the item and its packaging when applicable. We will review your request and determine an appropriate resolution, which may include replacement parts, a replacement item, repair, or a refund, depending on the circumstances and applicable law.

Please retain the product and packaging until we provide further instructions. Do not dispose of or return the item without contacting us first.

5. How to Request a Return

To initiate a return, contact our customer service team using the information below.

Please provide:

  • Your order number.

  • The item you wish to return.

  • The reason for the return.

  • Photos of the item, if relevant.

Our team will review your request and provide return instructions if the return is approved. Please do not ship an item back before receiving return authorization.

Returns sent without prior approval may be delayed or may not be accepted.

6. Return Shipping Costs

For returns due to a change of mind, incorrect selection, or other reasons not attributable to a product defect or our error, the customer is responsible for return shipping costs, including any applicable furniture collection or freight charges.

For items confirmed to be defective, damaged upon arrival, or incorrectly supplied, Mipterra will review the circumstances and provide an appropriate resolution in accordance with applicable law. Where we are responsible for the issue, we will cover reasonable return shipping costs or arrange an appropriate collection when required.

Because furniture may be large or heavy, return shipping costs can vary. Please contact us before arranging transportation.

Original shipping charges, delivery surcharges, and other fees may be non-refundable unless otherwise required by applicable law or stated at the time of purchase.

7. Refund Processing

Once your approved return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. Please allow 5–10 business days after refund approval for processing. The time it takes for the funds to appear in your account may depend on your bank, card issuer, or payment provider.

If your refund has not appeared after this period, please check with your payment provider before contacting us.

8. Exchanges and Replacements

If you need an exchange or replacement due to a defect, shipping damage, or an incorrect item, contact us with your order details and supporting information.

Exchanges and replacements are subject to product availability. If the requested item is unavailable, we will discuss the available options with you.

9. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible. We cannot guarantee cancellation once an order has entered processing, been prepared for dispatch, or been shipped.

If an order has already shipped, you may need to follow the return procedure outlined in this policy. Any applicable cancellation or refund will be handled in accordance with applicable law.

10. Consumer Rights

This policy does not limit or exclude any consumer rights that cannot legally be waived or restricted under applicable law. Where mandatory consumer protection laws provide additional rights, those rights will continue to apply.

11. Contact Information

For questions about returns, refunds, or exchanges, please contact us:

Brand: Mipterra
Website: Mipterra.com
Address: 542 SAINT MARON ST, DETROIT, MI 48207-3914, United States
Phone: +1 313-719-8118

Please include your order number in all return and refund inquiries so we can assist you more efficiently.